Terms & Conditions
MAKING A PURCHASE
The weight of your order is automatically calculated and the shipping charge is worked out based on your delivery destination.
Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but our manufacturing facility is producing more. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon it becomes available.
- Items you order in addition to the back ordered item will be held back.
- The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
- You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support or do anything to follow up on the back ordered item.
If for any reason the package arrives damaged please check the contents before you sign for it and REFUSE the parcel if anything is damaged or missing. Once you have refused the parcel it will automatically be returned to Leon Paul and we will be able to re-deliver the order. Once you sign for the item you are agreeing that you have received the package in good condition and we are then unable to claim from the shipping company if items have become lost or damaged in transit. Leon Paul cannot take responsibility if part of a package is missing or damaged once it has been signed for by the customer.
ALL ORDERS SHIP FROM LONDON
If goods are in stock we will despatch them in 1 - 3 working days. We do our very best to ensure that your order is despatched as soon as possible but you may find that while some orders arrive the next working day others will take longer. Some items have to be manufactured to order and can take 2 - 3 weeks to be completed before they are shipped. You will be sent an email notifying you when your order has been despatched. This email will include tracking information if the selected delivery method is a tracked service. Packet post is a budget shipping option and as such is untracked Royal Mail First Class Post. Customers from the UK who select this option should expect their parcel in 1 - 3 working days and Export customers using this service will receive their parcel in 3 - 10 working days. Occasionally parcels can take up to 28 days according to your country. Please note, orders placed between 2pm GMT on Friday and 8am on Monday will not ship until Monday at 5pm at the earliest as we are closed on weekends.
For orders shipping to Australia, any order with a value over AUD $1000 will be charged import tax by the Australian government. Click the link below for Australian import duty information.
If you do not wish to be charged tax it is your own responsibility to ensure that you keep your order below the threshold for taxation in the destination country.
CREDIT CARD SECURITY
Once you enter the area of the site where credit card information has to be submitted you will be transferred to a SECURE server. You will see https:// at the beginning of the web address in your toolbar rather than http:// signifying that the area is secure. These pages are encrypted with 128-bit encryption and are GUARANTEED 100% SECURE. There is no way for a third party to read the information.
All of our products are guaranteed for 28 days minimum. If a product fails outside this period and you consider it to be sub-standard please contact us and we will consider replacing it at no charge. We pride ourselves on the high quality of our equipment and if you feel that anything you receive is not up to the high standards you expect from Leon Paul then please contact us at firstname.lastname@example.org and we will be happy to try to help you. When considering retuning a pair of shoes please note that many fencing shoes are designed to protect the area which is damaged when a fencer over lunges and rolls the foot causing the side or upper surface of the shoe to slide across the floor. These protective areas are designed to minimise damage from occasional accidental over extended lunges. Repeated overextended lunges where the side or top of the shoe is dragged along the floor will cause damage to the shoe which is not covered by the warranty. When considering retuning a bag please note that when in transit the best way to ensure your bag does not get damaged by airport bag handlers is to take the top bag off and store it inside the bag. It fits neatly inside the smaller weapon compartment. If it does not fit in the bag when you are fully loaded the likelihood is you will be over the maximum weight for the bag so it may get broken in transit and you should check it as 2 separate bags. Leon Paul is NOT responsible for bags that are damaged by the bag being mistreated. If an airline does break your bag in transit, please claim on your travel insurance or from the airline
BANK AND CREDIT CARD CHARGES
The prices on the website are shown in Pounds Sterling if you place an order using a foreign credit or debit card your bank may issue charges. Leon Paul cannot be held responsible for any foreign transaction fees incurred.
Leon Paul do not disclose buyers information to third parties. Cookies are used on this site to keep track of the contents of your shopping cart once you have selected an item. Leon Paul does not store any of your financial information.
All goods with the exception of items which have had your name stencilled on to them may be returned within 28 days of purchase provided a copy of the receipt is included and the goods are UNUSED. If the wrong size is ordered then exchanges can be made but shipping costs are at the customer’s expense. Leon Paul cannot be held responsible for items being returned to us that are lost in transit to us so please ensure you use a secure insured method of delivery. For returns from outside the UK there may be an import fee (charged by the UK government) for goods being returned to the UK however; this is only incurred if you state the value of the goods being returned. It is very simple to avoid the fee, all returned goods must be clearly marked as RETURNS with a value of less than £20 and they will be exempt from any import charges. Likewise, when we despatch exchanges we will mark them as returns to ensure you don't pay any import fees. Only select naming on your clothing if you are 100% sure that it will fit (ie if you have previously owned the same size in the same range from Leon Paul). All items with names printed cannot be returned UNDER ANY CIRCUMSTANCES. Please note that very occasionally small amounts of overspray can land on the jacket or lame, this is unusual but unavoidable and when it does happen it washes out within the first couple of washes. We cannot be held responsible for over spray and every effort is made to avoid it.
© 2017 Leon Paul equipment company Ltd. All images and text on this site are wholly owned by Leon Paul (unless otherwise stated) they may not be reproduced without prior written consent.